We may make mistakes from time to time. Connect Gas and Power Limited is dedicated to providing a high-quality service to everyone with whom we work.

To do so, we need you to provide feedback on our service and to notify us when we make mistakes. We want to assist you in resolving your complaint as soon as possible.

What is our complaints procedure?

The First Step
Submit your complaint to us via phone, letter, or email.

Step Two
We will keep a record of the complaint and try to resolve it within 15-20 business days (keeping a separate log of any complaints that take longer).

Step Three
If you are dissatisfied with the outcome, you may wish to file an appeal. Simply write to us and ask that the matter be re-evaluated by a more senior member of our organisation. You must complete this within 28 days of receiving our initial response. Please explain why you are appealing.

Finally,
If you believe your complaint has not been fully resolved, you have the right to contact the energy ombudsmen, the Ombudsman Services can be used if a complaint remains unresolved after 8 weeks or has reached deadlock. They are an independent, impartial body that can be reached at 0330 440 1624 or via email at enquiry@ombudsman-services.org

Please contact us on 02030623223, via email to info@connectgasandpower.co.uk or send correspondence to:

CONNECT GAS AND POWER LIMITED

T1, 103 Traynor Way, Whitehouse Business Park, Peterlee, England, SR8 2RU